Refund Policy

Aakhri badlaav: 3 August 2026

Ek line me: jo kaam abhi shuru nahi hua, uska poora paisa wapas. Jo kaam ho chuka, uska nahi — kyunki wo paisa kaam karne wale ka ho chuka hota hai.

Gurily par paisa Gurily ki jeb me nahi baithta. Wo un logon ki kamai banta hai jo aapka kaam karte hain, aur unhe kaam ke saath-saath milta hai. Isliye refund isi baat par tay hota hai ki kaam kahan tak pahuncha — kitne din hue, uspar nahi.

1. Kaam wali cheezein — kitna wapas

Studio plan, artist booking, dedication, brand campaign, sponsorship aur sync — in sab par yahi seedhi lagti hai. Aapke order ke saath app me hamesha likha rehta hai ki abhi cancel karne par kitna wapas milega — poochhne se pehle.

100%Abhi kisi ne kaam pakda nahi
Abhi tak kisi ko kuch nahi gaya, isliye poora paisa wapas.

75%Banda haan keh chuka, kaam shuru nahi
Jise kaam mila usko 25% advance ja chuka hai — baaki poora wapas.

50%Kaam chal raha hai
Aadhe kaam ka aadha paisa ja chuka hai — bacha hua wapas.

0%Kaam de diya / approve ho gaya
Poora paisa kaam karne walon ka ho chuka hai.

2. Har cheez ka apna niyam

Studio / production planKadam ke hisaab se — jitna kaam bacha hai, utna paisa wapas.

Artist bookingKadam ke hisaab se. Paisa show tak Gurily ke paas roka rehta hai.Show se 7 din pehle tak cancel — poora wapas.Artist na aaye — poora wapas, hamesha.

Song dedicationVideo banna shuru hone se pehle poora wapas; ban jaane ke baad nahi.

Brand campaignKadam ke hisaab se — crew lagne se pehle poora wapas.Campaign shuru hone ke baad us hisse ka paisa nahi lautta jo creators ko ja chuka hai.

SponsorshipKadam ke hisaab se. Event ya release se 7 din pehle tak, aur jab tak aapka naam kahin laga na ho — poora wapas.Naam/logo kisi cheez par lag jaane ke baad nahi — wo wapas nahi liya ja sakta.

Sync licenceLicence ka kaagaz banne se pehle poora wapas. Kaagaz ban jaane ke baad nahi — wo gaana us kaam ke liye rok liya jaata hai.

Event ticketEvent se 7 din pehle tak poora wapas. Uske baad seat kisi aur ko dena mushkil ho jaata hai.Event radd ho ya tareekh badle — poora wapas, apne aap, bina maange.Event ke baad koi refund nahi.

DJ event licenceEvent se pehle poora wapas. Event ho jaane ke baad nahi — licence use ho chuka hota hai.

Gaane me nivesh24 ghante ke andar poora wapas — bina wajah bataye.24 ghante ke baad nahi — wo paisa gaane ke kaam par lag chuka hota hai.Nivesh kharidari nahi hai — kamai ka koi vaada nahi. Gaana chale to hissa, na chale to nahi.

Artist round24 ghante ke andar poora wapas.Round poora na bhare aur band ho jaye — sabka paisa apne aap wapas, poora.

Wallet me paisa daalnaJo paisa wallet me pada hai aur kharch nahi hua, wo kabhi bhi wapas mil sakta hai.

DistributionGaana platforms par bhejne se PEHLE poora wapas. Bhej dene ke baad wo wapas nahi liya ja sakta.

3. Ye refund bina maange milte hain

In teen haalat me hume aapki arzi ka intezaar nahi karna — galti hamari hai:

Do baar paisa kat gaya — Extra paisa poora wapas, bina maange.
Crew laga hi nahi — Agar hum aapke kaam par koi laga hi na paayein — poora wapas.
Gurily ne deadline nikal di — Tay tareekh tak kaam na de paayein — poora wapas.

4. Refund kaise maangein

App me apne order par jaakar “Refund maango” dabaiye. Wahin likha hoga ki kitna wapas milega. Koi email likhne ki zaroorat nahi.

Kisi wajah se app na khul rahi ho to team@gurily.com par apne registered email se likhiye, order ke number ke saath.

5. Paisa kab tak aayega

Approve hote hi paisa usi tareeke se wapas bheja jaata hai jisse aaya tha (Razorpay ke zariye). Bank tak pahunchne me aam taur par 5–7 kaam ke din lagte hain — ye waqt bank ka hai, hamara nahi.

Jo ank aapko dikhta hai, wahi aapko milta hai. Payment gateway apna hissa refund par bhi rakh leta hai — wo Gurily bharti hai, aapke paise me se nahi kaata jaata.

6. Jo refund nahi hote

Jo kaam poora ho kar de diya gaya aur approve ho gaya.
Gaana platforms (Spotify, Apple Music) par bhej diye jaane ke baad ka distribution.
Event ho jaane ke baad ticket ya DJ licence.
Nivesh, 24 ghante beet jaane ke baad — wo paisa gaane ke kaam par lag chuka hota hai.

Nivesh ke baare me: gaane ya artist me paisa lagana ek kharidari nahi hai — wo ek nivesh hai. Kamai ka koi vaada nahi. Gaana chale to hissa milta hai, na chale to nahi. Isliye uspar refund ke niyam baaki cheezon se alag hain. Poori shart Terms me likhi hai.